Order Cancellation Policy
This Order Cancellation Policy applies to all orders placed through Ranovalti (hereinafter referred to as “we”) online store. It explains the applicable conditions, procedures, and refund arrangements for order cancellations.
1. Order Cancellation Conditions
You may request to cancel an order before it enters the shipping or dispatch process.
Once an order has been arranged for shipment or handed over to the carrier, the cancellation request can no longer be accepted, and related matters will be handled in accordance with the Return & Exchange Policy.
2. Order Cancellation Procedure
To cancel an order, please follow the steps below:
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Contact our customer support team via email or phone to submit a cancellation request, and provide your order number, proof of payment, and other required information;
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Our customer support team will process your request promptly. If the request is approved, we will notify you of the result at the earliest opportunity and arrange the refund accordingly.
3. Refund Information
After the order cancellation request is confirmed, we will process the refund within 1 to 3 working days.
The refund will be returned to the original payment method used (such as bank card, Visa, MasterCard, etc.).
4. Contact Us
If you have any questions regarding this Order Cancellation Policy or the cancellation process, please contact us using the information below:
Address: 4509 S Acoma St, Englewood, CO 80110, US
Phone: +1 (516) 660-5306
Email: onlinestore@ranovalti.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)