Refund Policy

 

Welcome to Ranovalti (hereinafter referred to as “we”).
This Return & Exchange Policy applies to all orders placed through our online store and explains the applicable conditions and procedures.

1. Return & Exchange Validity Period

You may apply for a return or exchange within 45 days from the date of receipt, provided the conditions outlined in this policy are met.

2. Return & Exchange Conditions

Within the valid period, you may request a return or exchange under any of the following circumstances:

1. The product has appearance-related issues

2. The product has quality-related issues

3. The product has an unusual odor, significant color difference, or other noticeable abnormalities

4. The received product does not match the order information

5. Return or exchange without a specific reason

3. Return & Exchange Process

The process for returns and exchanges is the same and is outlined below:

1. Please contact us via email or phone to submit a return or exchange request and provide the following information:

   • Order number

   • Proof of payment

   • Reason for return or exchange

   • Relevant photos or videos

2. Our customer support team will review your request.
   If approved, we will notify you using your provided contact details and confirm the return arrangement.

3. Please send the product back to the following return address:

Address: 4509 S Acoma St, Englewood, CO 80110, US

4. After the product is returned, please allow time for us to receive and inspect it.
   We will verify whether the product condition matches the issue you reported.

5. Upon successful inspection:

   • For returns: the order will proceed to the refund process

   • For exchanges: we will arrange shipment of the replacement product within 1–3 business days

For more information related to refunds, please refer to the relevant refund policy.

4. Refund Information

Once the return request is confirmed and the returned product has passed inspection, we will process the refund within 1–3 business days.
The refund will be issued to the original payment method used for the order (such as bank card, Visa, MasterCard, etc.).
If the refund is not completed within a reasonable time frame, please contact us for assistance.

5. Cost Responsibility

1. For returns or exchanges caused by the following reasons, the related shipping costs will be covered by us:

   • Product appearance issues

   • Product quality issues

   • Unusual odor or significant color difference

   • Product not matching the order

2. For returns or exchanges without a specific reason, the return shipping costs will be borne by you.

6. Responsibility Statement

• Returned items should be maintained in a reasonable and complete condition

• Damage or loss not related to the product itself may affect the return or exchange outcome

• We assume responsibility only within the scope of this policy

7. Return Label

Each package includes a return label to facilitate the return process when needed.

8. Contact Us

If you have any questions regarding returns or exchanges, please contact us using the information below:

Address: 4509 S Acoma St, Englewood, CO 80110, US
Phone: +1 (516) 660-5306
Email: onlinestore@ranovalti.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)