Shipping Policy

 

Welcome to Ranovalti (hereinafter referred to as “we”).
To ensure clarity and transparency throughout the shipping process, these Shipping Terms apply to all orders placed through our online store.

1. Shipping Area

Shipping services are currently available within Australia only.
Shipping to locations outside Australia is not supported at this time.

2. Shipping Fees

• Orders with a total value of AUD 99.99 or above (including AUD 99.99) qualify for free shipping

• Orders below AUD 99.99 are subject to a flat shipping fee of AUD 8.99

3. Taxes

All product prices displayed and charged include applicable taxes.
No additional taxes will be charged at checkout or upon receipt.

4. Order Cut-off Time

• Orders placed and successfully paid before 6:00 PM (Australia/Sydney time) will begin processing on the same day

• Orders placed after 6:00 PM will be processed starting from the next business day

• If an order is placed on a non-working day, processing will commence on the next available business day

5. Order Processing Time

Once payment is confirmed and the order is approved, it will enter the processing stage:

• Processing Time: 1–3 business days

This includes order verification, picking, packing, and handover to the shipping carrier.

6. Shipping Time

After the order has been dispatched, the estimated overall shipping time is:

• 5–8 business days

Actual transit time may vary depending on destination, weather conditions, or logistics arrangements.

7. Shipping Carriers

We work with reputable local shipping providers within Australia, including but not limited to:

• Australia Post

• StarTrack

The selected carrier will depend on the specific order and destination.

8. Order Tracking

Once your order has been shipped, tracking information will be sent via email.
You may use the provided tracking number to monitor the shipping status of your order.

9. Responsibility Statement

• We ensure that all orders are in good condition prior to dispatch

• Responsibility transfers upon confirmed receipt of the shipment

• In the event of shipping delays caused by factors beyond our control, we will assist in communicating with the carrier but are not responsible for indirect losses

10. Receipt and Inspection

• Please inspect the package upon receipt

• If there is visible damage, missing items, or abnormalities, note this at the time of receipt and contact us promptly

• A signed or confirmed receipt indicates successful delivery of the order

11. Contact Information

If you have any questions regarding shipping or order status, please contact us using the details below:

Address: 4509 S Acoma St, Englewood, CO 80110, US
Phone: +1 (516) 660-5306
Email: onlinestore@ranovalti.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)