Terms of Service

 

Welcome to Ranovalti (hereinafter referred to as “we”).
This Service Policy outlines the terms, conditions, and responsibilities applicable when you use our online store and related services.

1. Introduction and Scope

This Service Policy applies to all activities conducted through our online store, including browsing, placing orders, payment, after-sales inquiries, and related services.
By using our services, you acknowledge that you have read, understood, and agreed to this policy.

2. User Accounts and Website Responsibility

You are responsible for ensuring that the information you provide during service use is accurate and complete.
We are responsible for maintaining normal website operation and service availability within reasonable limits but are not liable for interruptions caused by factors beyond our control.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, inventory status, and pricing information are accurate.
If updates or adjustments are required, we reserve the right to make corrections, and the information shown at the time of order confirmation shall prevail.

4. Orders and Payment

An order enters the processing stage once it has been successfully submitted and confirmed.
Payment-related details are based on the information displayed on the checkout page at the time the order is placed.

5. Shipping Policy

We provide shipping services within Australia.
Orders with a total value of AUD 99.99 or above (including AUD 99.99) qualify for free shipping. Orders below this amount are subject to a shipping fee of AUD 8.99.
Order processing time is 1–3 business days, and the estimated shipping time after dispatch is 5–8 business days.

For detailed information on shipping areas, fees, processing time, and shipping duration, please refer to:
Shipping Terms

6. Order Cancellation Policy

You may request order cancellation before the order enters the shipping process.
To cancel an order, please contact our customer support team and provide the relevant order information.
Once the cancellation is confirmed, we will process the refund within 1–3 business days, and the refund will be issued to the original payment method used for the order.

For detailed cancellation conditions and procedures, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy

Within 45 days from the date of receipt, you may request a return or exchange if the applicable conditions are met.
For approved returns, refunds will be processed within 1–3 business days and issued to the original payment method.
For approved exchanges, replacement products will be arranged within 1–3 business days.

For full details regarding conditions, procedures, and cost responsibilities, please refer to:
Return & Exchange Policy

8. Dispute Resolution and Applicable Law

If any dispute arises during the use of our services, both parties should first attempt to resolve it through amicable communication.
The interpretation and application of this Service Policy are based on applicable legal principles in Australia.

9. Privacy and Data Protection

We value the protection of personal information.
Details regarding information collection, use, storage, and user rights are outlined in our Privacy Policy.

10. Intellectual Property

All content displayed on the website, including text and images, is protected.
Unauthorized use, reproduction, or distribution is not permitted.

11. Limitation of Liability

Within reasonable limits, we are responsible only for direct losses resulting from the service itself.
We are not responsible for indirect losses or impacts not directly caused by the service.

12. Modifications to the Service Policy

We reserve the right to update this Service Policy as necessary to reflect operational changes.
Any updates will take effect once published on the website.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the details below:

Address: 4509 S Acoma St, Englewood, CO 80110, US
Phone: +1 (516) 660-5306
Email: onlinestore@ranovalti.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)